All our orders are despatched by Royal Mail and we endeavour to process all orders within 5 working days. We currently only despatch to mainland UK but hope to include more regions in the near future.
Our standard delivery is not a tracked service but should you more assurance, we recommend you choose our Tracked option.
Please Note: Standard delivery days (also referred to as working days) are Monday to Friday and exclude weekends and bank holidays. To arrange a Saturday delivery please email us at email@example.com to discuss any additional charges for this service.
Cancellation of Orders & Returned Goods
If you are not totally satisfied with any products that have not been engraved or customised, you can return them within 14 working days, starting from the date after the day of delivery, for a refund or credit. It is your responsibility to return purchases in pristine condition in original boxes and packaging.
The cost of returning goods to us shall be borne by you. We recommend that you obtain proof of postage and return via a reputable courier or Royal Mail Recorded Delivery.
Please ensure that the goods are suitably packaged to prevent damage in transit. We reserve the right to deduct the cost of replacing these items from any refund when goods are returned to us damaged (if we are not notified beforehand).
Your right to return or cancel goods to us does not apply to any items that have been engraved or customised specifically for you.
Policy for Faulty Goods
If the goods are faulty, incorrect or damaged on delivery, we will meet the cost of return.
We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions.
How do I Notify You
You should email us at firstname.lastname@example.org to notify us of your return and explain the reason why so we can record the delivery.
When sending returns please address the package to:
Ballcraft Engravers Limited
2 Thorpe Lane
Please ensure your package is returned within the 14-day limit.